Claims Professionals

Claims competencies are the personal qualities and attributes which have emerged through research activities at the LMA employing 'nominal groups' of experienced and well respected claims practitioners and underwriters (from a range of managing agents) to ensure that they conform to today's best practice. 

The "Tools" shown to the right expand the descriptions of claims professionals by describing individual behavioural criteria and the most effective competencies.

Whilst demonstration of some evidence of all of these competencies is likely to lead to high performance, it is unlikely that any one person would demonstrate all of them at a high level.

Most successful people have their own profile of strengths, and their best performance is based upon their ability to work to and develop their strengths while minimising the impact of their weaknesses.

There are four levels of competencies shown (from Below Standard to Very Strong) for each of the following competencies:-

• Drive
  A concern for working well and determination to achieve results. Taking the initiative, doing more than required, doing it before it is required.
  
  
• Professional Expertise
  Continually refreshing the portfolio of technical and general knowledge required to perform effectively in the role. Includes passing on knowledge to others.
  
  
• Strategic Thinking
  The ability to break down a problem or situation into its component parts, identifying implications and the underlying issues.
  
  
• Interpersonal Effectiveness
  The ability to understand the viewpoints, feelings and concerns of others and to build or maintain relationships with people who are, or may someday, be valuable in achieving goals.
  
  
• Influence
  The ability to convince others of a view, conclusion, position etc. Includes the development of subtle strategies specifically designed to get others to go along with or support one's agenda.
  
  
• Confidence
  A demonstrated belief in one's capability to select an appropriate approach to a situation. It includes confidence in one's judgement or opinion and the ability to handle failure effectively.
  
  
• Flexibility
  The ability to adapt to and work with a variety of situations, individuals or groups.
  
  
• Collaboration
  The willingness and ability to work cooperatively and collaboratively with others.
  
  
• Team Leadership
  The ability to develop teamwork and cooperation whilst leading a group of people, creating a purpose for the group and motivating people to fulfil it.