Manager and Leader Roles

All organisations require effective management and leadership in order to achieve success, whatever their core activity.

To maintain Lloyd's supremacy as an insurance market, we need to ensure that our capabilities and resources are efficient, competitive and well-organised. In an increasingly complex and fast-moving business environment, that calls for management and leadership ability of the highest calibre.   

How do we achieve this? Our approach is to identify those characteristics of managers and leaders which consistently mark them out as superior performers. Compared to others, they are conspicuously successful in the results they attain.

They constantly score well above average on the measures of performance by which we typically judge managers and leaders, such as financial gain, productivity, quality of service delivery and business growth.

We explore what they do and how they characteristically do it, and we use that research to develop a framework that defines and describes those characteristics - which we term competencies - and which provide us with a benchmark we can use to select, assess, train and develop individuals for management and leadership roles.