Reading List & Research Studies
Management and leadership |
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Title |
Author(s) |
Built to Last |
Collins & Porras |
Good to Great |
Collins |
On Becoming a Leader |
Warren Bennis |
The Effective Executive |
Peter Drucker |
Understanding Organisations |
Charles Handy |
Management Challenges for the 21st Century |
Peter Drucker |
The Manager's Short Course |
Bill & Cher Holton |
Dealing with Difficult People |
Roberta Cava |
Stop Managing, Start Coaching |
Gilley & Boughton |
Overcoming Resistance |
Jerald Jellison |
The Empowered Manager |
Peter Block |
Stealth Leadership |
Harvard Business Review, 2004 |
The Knowledge-Creating Company |
Nonaka & Takeuchi |
The Tacit Dimension |
Michael Polyani |
Problem solving and making decisions |
|
Title |
Author(s) |
Big League Business Thinking |
Miller & Gorman |
Use Your Head |
Tony Buzan |
Effective Business Decision Making |
William O'Dell |
The Art of Problem Solving |
Ackoff |
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|
Title |
Author(s) |
How to Win Friends and Influence People |
Dale Carnegie |
Working with Emotional Intelligence |
Daniel Goleman |
Managing Yourself |
Harvard Business Review, 2005 |
Guide to Rational Living |
Albert Ellis |
The 7 Habits of Highly Effective People |
Covey |
First Things First |
Covey, Roger & Merrill |
Riding the Waves of Culture |
Fons Trompenaars |
I wish I'd Said That |
Linda McCallister |
People Styles at Work |
R. Bolton & D.G. Bolton |
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|
Title |
Author(s) |
The Trusted Advisor |
Maister, Green & Galford |
Spin Selling |
Neil Rackham |
Training Underwriters |
Rob Humphreys |
|
|
Title |
Author(s) |
Competing for the Future |
Hamel & Prahalad |
What is Strategy? |
Michael Porter: Harvard Business Review, 1996 |
How to use Financial Statements |
James Bandler |
Making Deals |
Gottlieb & Healy |
|
|
Title |
Author(s) |
Moments of Truth |
Jan Carlson |
A Passion for Excellence |
Peters & Austin |
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Calculating Human Resource Costs and Benefits |
Lyall Spencer |
The ROI of Human Capital |
Jac Fitz-enz |
Competence at Work (Various) |
McBer & Co. / Spencer & Spencer |
The Underwriter Competency Study for Lloyd's |
The Osler Partnership 2003 |
Various Studies for Lloyd's Managing Agencies |
The Osler Partnership 1992 - 2010 |
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Representatives from the managing agencies or organisations shown in the next column were consulted by the LMA in its research into updated underwriting and claims competencies. This website has been reviewed and approved by the LMA's 2010 Professional Standards Committee and its 2009 Professional Qualifications Review Sub-Committee, both of which have provided input. |
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