The Key to Success: Competencies

To perform any role effectively requires competence - the fundamental threshold of knowledge, skills and abilities, learned through training and experience, that lead to acceptable results.

However, in our increasingly fast-moving and competitive world, acceptable results are not enough. What market practitioners and their key stakeholders seek and expect are exceptional results. Results that positively differentiate the Lloyd's Market from other insurance markets and consistently demonstrate excellence.

So on top of competence, what we look for in our professionals are competencies – the ways they think and act which lead to far superior outcomes than those achieved by people who just do an acceptable job.

Thought of in this way, the superior skills of our individual professionals collectively create distinctive competencies for the organisations for which they work, and for the Lloyd's Market as a whole.

Although the terminology of "competencies" may be quite recent, the idea is far from new. Lloyd's has been the watchword for innovation, sound judgement and service excellence in insurance for over 320 years. Within this website, you will see many detailed examples of the types of competencies exhibited by professional roles – underwriting, claims, management and leadership – and how to turn such competencies into superior performance.

As you look further into this site, you will see many detailed examples of the types of competencies we look for in the various professional roles – underwriting, claims, management and leadership – that we perform.

Of course, different companies within the market may have their own versions of competencies to reflect their particular capabilities and cultures, but the underlying purpose is the same: to provide exceptional value to all of our business partners, stakeholders, including capital providers, and customers.