Specialist Expertise
Below Standard
- Appears to be unaware of personal strengths and weaknesses
- Unconcerned with adding to existing knowledge
- Pretends to have expertise when they do not
Standard
- Keeps up-to-date with developments in the market
- Develops and maintains specialist knowledge and expertise
- Acts to improve both the depth and range of specialist knowledge
- Recognises the limits of own knowledge and expertise
Strong
- Demonstrates broad general knowledge beyond own area or the insurance industry
- Seeks out appropriate specialist advice when necessary
- Reflects on successes and failures
- Learns from experiences and mistakes
- Has a broad understanding of the main issues affecting the market in own specialist area
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Thinking
Below Standard
- Preoccupied with current day-to-day operations to the exclusion of longer term issues
- Fails to see the impact of (not obviously relevant) external events on the organisation
Standard
- Systematically breaks down complex problems into component parts in order to reach a solution
- Establishes priorities on the basis of short and long-term considerations
- Finds ways to condense large amounts of information into a useful form
Strong
- Thinks into the future and links it to today
- Develops complex strategies to achieve broad organisational goals
- Identifies patterns or trends and combines elements to provide new and pragmatic solutions
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Achievement & Drive Below Standard
- Frequently fails to meet deadlines
- Does only what is required
- Shows no concern with measuring personal performance
- Takes on too much
Standard
- Manages personal time and deals effectively with conflicting demands and priorities
- Focuses own efforts and energy on achieving identified priorities and goals
- Adapts approach in response to a changing situation or to overcome obstacles
Strong
- Continually seeks to improve efficiency and performance
- Sets priorities based on achieving maximum value
- Commits to action or holds-back on the basis of short and long-term considerations
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Initiative
Below Standard
- Is accepting of the status quo
- Dismissive of new ideas from inside or outside the company / industry - "not invented here" syndrome
- Gives up on projects or responsibilities
Standard
- Takes action before being forced to by events
- Does far more than minimally required by the job
- Digs beneath the obvious to get at facts
- Asks questions to clarify ambiguities or to get needed details
- Is open to new ideas and possibilities
Strong
- Acts decisively in dealing with opportunities or crises
- Searches widely for useful ideas and potential opportunities
- Catches what's in the wind
- Personally investigates to really understand
- Questions those closest to the issues
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Service Orientation Below Standard
- Concentrates on own abilities rather than market needs
- Gives immediate "off the cuff" responses without probing for underlying needs or problems
Standard
- Seeks information about the real needs in the market, beyond the obvious
- Establishes clarity with interested parties regarding mutual expectations
Strong
- Maintains clear lines of communication with all interested parties
- Is honest about mistakes and builds "togetherness" in solving them
- Keeps promises
- Does not over-promise to colleagues or clients
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Impact & Influence
Below Standard
- Unconcerned with the need for influencing
- Says or does things without considering their effect on others
- Makes political blunders
- Acts solely out of a need for the approval of others
Standard
- Adapts influencing style and approach as appropriate to the audience and situation
- Presents complex arguments in an effective way
- Modifies own behaviour / dress / language to make a particular impression on others, to help achieve a work-related objective
Strong
- Establishes personal credibility and reputation in own organisation
- Seeks to negotiate "win/win" arrangements
- Offers flexible alternatives that address the other party's interests
- Approaches new challenges with a positive "can-do" attitude
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Collaboration
Below Standard
- A loner: selfish or uncooperative
- Leaves colleagues to sort out difficult situations on their own
- Unsympathetic
- Offends others, makes them "close up"
- Habitually misreads others' behaviour or intentions
Standard
- Personable
- Able to develop rapport easily with others
- Listens "responsively" - is easy to talk to
- Keeps colleagues informed, clear and up-to-date
- Collaborates enthusiastically and effectively with colleagues
Strong
- Meets regularly with colleagues and clients in order to develop relationships
- Demonstrates understanding of the other person's point of view
- Commits to the company's overall objectives rather than own departmental interests
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